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Privacy Policy

Who We Are

This Privacy Policy applies to the website at https://certsim.com and all mobile applications developed by CertSim under the CertSim brand, including but not limited to PSM CertSim, PMP CertSim, and other certification preparation tools ("Apps"). We are committed to respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information. By providing personal information to us through our Apps or website (collectively, the "Services"), you consent to our collection, use, and disclosure in accordance with this Privacy Policy and any applicable arrangements. We may update this Privacy Policy from time to time by publishing changes on our website. Please check https://certsim.com/privacy-policy periodically to stay informed. For inquiries, contact us at support@certsim.com.

What Personal Data We Collect and Why

We collect the following types of personal information to provide and improve our Services:

  • Device and Usage Information: Device ID, device type, geo-location information (if enabled), phone or mobile device details, connection information, statistics on page views, traffic to and from our website and Apps, ad data, IP address, and standard web log information.
  • Service-Related Information: Details of the products and services (e.g., exam preparation tools, quizzes, analytics) you have used or inquired about, including any additional information needed to deliver those services or respond to your inquiries.
  • User-Provided Information: Any information you provide directly through our website or Apps, such as during registration, account creation, customer surveys, or communication with us (e.g., via email, chat, or social platforms).
  • Third-Party Information: Information we collect indirectly through your use of our online presence or other websites/services you permit us to access, subject to their privacy policies.
  • Job Applications: If you apply for a position with us, we may collect your name, contact details, work history, and relevant records from recruitment consultants, previous employers, or other sources to evaluate your application. This Privacy Policy does not apply to employee records of current or former employees, which are exempt under applicable privacy laws.

How We Collect Your Information

We may collect personal information when you:

  • Register or create an account on our website or Apps.
  • Communicate with us via email, chat, social platforms (e.g., Facebook, Telegram), or other correspondence.
  • Interact with our website, Apps, services, content, or advertising.
  • Participate in customer surveys, contests, or promotional activities sponsored by us or our partners.
  • Inquire about or invest in our business.

Why We Collect, Use, and Disclose Personal Information

We collect, use, and disclose your personal information for the following purposes:

  • To enable you to access and use our website, Apps, and Services.
  • To operate, protect, improve, and optimize our website, Apps, and business, including performing analytics, conducting research, and supporting advertising or marketing efforts.
  • To send you service-related messages, such as support responses, administrative updates, technical notices, security alerts, or information you request.
  • To deliver marketing and promotional messages or other information that may interest you, including offers from our business partners (with your consent where required).
  • To administer rewards, surveys, contests, or promotional events sponsored by us or our partners.
  • To comply with legal obligations, resolve disputes, and enforce our agreements with third parties.
  • To evaluate job applications for positions with CertSim.

We may share your personal information with trusted third parties who hold additional data about you. These parties may combine this information to create anonymized consumer insights, enabling us to better understand your preferences, personalize your experience, and enhance our products and services.

Comments

When you leave comments on our website, we collect the data entered in the comment form, along with your IP address and browser user agent string to aid in spam detection. An anonymized string (hash) created from your email address may be sent to the Gravatar service to check if you use it. Gravatar’s privacy policy is available at https://automattic.com/privacy/. After comment approval, your profile picture (if applicable) is publicly visible alongside your comment.

Cookies and Website Usage

We may use cookies and similar technologies to enhance your experience on our website and Apps. While cookies traditionally do not identify individuals, some cookies may collect data considered personal information under applicable laws. We may collect:

  • Information about your website usage, such as pages visited, time and date of visits, and IP address.
  • Temporary cookies to check if your browser accepts cookies (discarded when you close your browser).
  • Login cookies (lasting two days) and screen options cookies (lasting one year) to save your login information and display preferences. Selecting “Remember Me” extends login persistence to two weeks.
  • Cookies for comments (lasting one year) to save your name, email, and website for convenience.
  • Cookies for edited or published articles (expiring after one day), containing only the post ID and no personal data.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Media

If you upload images to our website, avoid including embedded location data (EXIF GPS), as visitors can download and extract this data from images.

Embedded Content from Other Websites

Our website or Apps may include embedded content (e.g., videos, images, articles) from third-party websites. Such content behaves as if you visited those websites directly and may involve data collection, cookies, or tracking by those third parties, especially if you are logged into their services. Review the privacy policies of these third-party websites for details.

How Long We Retain Your Data

  • Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments without moderation.
  • User Profiles: For registered users, we store personal information provided in your user profile. You can view, edit, or delete this information at any time (except your username) through your account settings. Website administrators can also access and edit this information.
  • Other Data: We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

Your Data Rights

If you have an account or have left comments on our website, you may:

  • Request an exported file of the personal data we hold about you, including data you provided.
  • Request the deletion of your personal data, except for data we must retain for administrative, legal, or security purposes.

To exercise these rights, contact us at support@certsim.com.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service to prevent spam. Other data may be shared with trusted third parties (e.g., analytics providers, payment processors) as described above, subject to their privacy policies.

Security of Your Data

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Governing Law

This Privacy Policy is governed by the laws of Vietnam, and any disputes arising from it shall be resolved in the courts of Ho Chi Minh City, Vietnam.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Email: support@certsim.com
Website: https://certsim.com

We also encourage you to review our Terms of Service for additional information about your use of our Services.